PLAYSEARCH / SUPPORT
PlaySearch support covers account access, subscriptions, venue information, venue representative claims, accessibility issues and partnership enquiries.
For account, billing, venue-data and general support enquiries.
For sign-in problems, subscription status, payment-method changes or cancellation, start from Account. Recurring subscribers can open Stripe's secure subscription-management portal from there when billing management is available.
If a venue record is incomplete or appears incorrect, please include the venue and space name, the field that needs changing, the correct information and, where possible, a current official source. Venue representatives can also use Claim this venue from the relevant PlaySearch record; claims are reviewed manually.
PlaySearch welcomes enquiries from venues, touring organisations, professional bodies, funders, education providers and sector partners. The same dedicated PlaySearch contact route will be used for partnership enquiries once the final domain email is active.